Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 7-15 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

We accept returns requested within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. If accepted, we’ll provide a return shipping label and instructions. Sale items, gift cards, and certain other items are non-returnable. Approved refunds are issued to the original payment method within 10 business days after inspection.Read our return and refund policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at vijseanexpress@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) via paypal and other secure payment methods at checkout.

Question 9

How can I contact you?

Accepted Answer

You can reach us at vijseanexpress@gmail.com. We'll get back to you as soon as possible.

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